Customer Impact
customers experienced significant account access problems, impacting deposits, payments, and transfers due to a technical outage with a third-party vendor, (FIS).
Customers took to social media to express their frustrations, highlighting concerns over missed direct deposits and the inability to access account balances, with reports peaking at nearly 4,000 issues on .
Resolution Efforts and Future Concerns
Capital One and FIS have been working to resolve the outage, with FIS reporting progress in restoring affected applications and posting delayed transactions. However, some customers reported ongoing issues into the second day.
The outage raised concerns about the potential for security or fraud-related issues, though Capital One has not disclosed any such concerns. This incident follows a lawsuit against Capital One by the over alleged misleading practices.