Nature of the Disruption
is experiencing a significant service disruption, primarily affecting deposits, with nearly 3,400 outage reports as of Friday morning, up from 2,100 the previous day.
The disruption, attributed to a technical issue with a service provider, began on Wednesday and has impacted the processing of deposits, payments, and transfers.
Customer Response and Company Action
Customers have expressed frustration over the inability to see their deposits, with complaints about the lack of an estimated time for resolution and demands for clearer communication.
Capital One has apologized for the inconvenience and is working to resolve the issue, assuring customers that all delayed deposits and transactions will be processed once systems are restored.