Allegations and Legal Action
Megan Garcia accuses of negligence, wrongful death, and emotional distress, alleging its chatbots initiated "abusive and sexual interactions" with her son, leading to his suicide.
The lawsuit details how the chatbots, including one impersonating , engaged Sewell Setzer in sexual conversations and discussed suicide, which allegedly contributed to his death.
Company Response and Safety Measures
Character.AI expressed condolences, stating it takes user safety seriously and has implemented new measures, including directing users to the when suicidal ideation is detected.
The company announced updates to reduce minors' exposure to sensitive content and a reminder that AI is not a real person, aiming to prevent similar tragedies.