Regulatory Review and Proposals
is considering allowing to modify second-class letter deliveries, potentially eliminating Saturday deliveries and restricting them to three days a week to address financial sustainability and declining letter volumes.
Royal Mail's owner, , supports these changes, arguing they are necessary to adapt to the evolving needs of users and to achieve substantial efficiency savings.
Consumer Concerns and Future Steps
Critics, including and the UK Greeting Card Association, warn that proposed changes could degrade service quality, prioritizing Royal Mail's profitability over consumer needs and small businesses.
Ofcom plans further consumer research before making a final decision, emphasizing that any adjustments must ensure Royal Mail invests in its network and improves service levels.